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Coronavirus Update

Last Updated: 22nd July 2021

Hi Guys and Gals. Let's talk for a minute about the gremlin in the room;

The Coronavirus......!!

Whilst courier delays are getting better as we all tackle this deadly virus. We are for the most seeing courier improvements but there are sadly a few exceptions to this as detailed within.

What does it mean for my order?

As we are an online retailer we continue to ship orders daily and our warehouse and shipping centre remain open. Great news right. Rest assured we have taken the necessary steps to protect the health of our employees. After all they are the heart of what we do.  

This massive Global pandemic is however causing delivery delays due to increased pressure on couriers and customs, so we are sorry to say but it is likely to take longer for orders to arrive.

In some absolutely extreme cases, countries are occasionally suspending delivery services from the UK meaning that parcels occasionally get held in UK postage distribution centres. They won't be returned to us, they are simply held until your country starts to accept mail services from the UK again. 

We really do understand how frustrating delays can be, but once your order has left us we are sadly in the hands of the courier and would ask that you track your parcel using the tracking number we provide for direct parcel updates. 

Current Courier Delays

USA – In May 2021 we started to identify extended delays with the USPS mailing service, typically a very fast service.  The delays appear to occur within the main Chicago centre sorting hub. We have reached out to USPS who have indicated they are currently experiencing “performance issues” and in extreme cases this is meaning they are taking up to 60 days to process mail.  

What if my parcel does not arrive?

Well, that's simple. We will put it right!! Either by a replacement or a full refund. 

We will need to review your order to determine when it was shipped & how long it has been since. Please do not be alarmed if we initially ask you to wait longer. If we do then it will be based on the knowledge we have at that moment in time surrounding your countries delivery network. 

Thanks for your continued support. 

Chris Steele 

Service Director 

 

 

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